Accepting Texts for Translation
You can send us texts to be translated either in paper format (including by fax or scanned) or in Word or other format. As a rule, we complete translations in Word format1. The smallest volume accepted for each individual order is half a page2.
1We can also make translations in Excel and other programs, using the file you send us for translation as a template. However, the cost of such translation will be higher and will be determined taking into account the necessary additional work.
2For calculating translation prices, we use 1,800 characters with spaces as the benchmark of a standard (notional) page. If the quantity exceeds 900 characters, it is considered as 1 full page.
Types of Texts We Do not Accept
We do not translate texts that contain personal insults, offensive or demeaning descriptions of any person, political, ethnic, racial or religious group, texts that incite racial, ethnic, religious or political intolerance, violence, terrorism or other forms of extremism. We reserve the right to decide according to our judgment whether a text includes the stated ideas or descriptions.
Deadlines
A translation volume rate per one client is 5 pages a day from/to English, Latvian, Russian and 3 pages per day for other languages and for translations of complex texts. Orders may be completed faster for the following rates:
Express — 30%, if the translation amount exceeds 5 pages per day to/from English/Latvian/Russian or 3 pages per day to/from other languages and for complex translations.
Urgent — 60%, if the translation amount exceeds 10 pages per day to/from English/Latvian/Russian or 6 pages per day to/from other languages and for complex translations.
Super-urgent — 120%, if the translation amount exceeds 20 pages per day to/from English/Latvian/Russian or 12 pages per day to/from other languages and for complex translations.
Holiday / night rate — 120%, is applied to those orders which are fully or mainly performed during holidays and/or outside the regular business hours. If the volume to be completed during such time would otherwise correspond to the Express, Urgent or Super-urgent rate, the corresponding applicable rates will be summed up +150%, +180%, +240%, respectively.
Confidentiality
Confidentiality is a vital and integral part of a translator's work. We are fully aware that any text may be sensitive. Therefore, we do not disclose any information about translation orders and/or clients to any person or organization, except and only to the extent such information is demanded by the Latvian law enforcement agencies in accordance with the applicable legislation.
Certification by Translator's Signature
In certain cases when the client does not need a notarized translation or when notarization cannot be provided, we can prepare translations certified by the translator's signature and our company seal1.
1These translations are prepared in accordance with 2 August 2000 Cabinet of Ministers Regulation No. 291, “The Procedure for Certifying Document Translations in the Official Language”. See the original Latvian version of the Regulation.